The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Contribute to quality customer service standards
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Access, interpret, apply and monitor customerservice standards in the workplace according toorganisational standards, policies and procedures Completed |
Evidence:
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Make contributions to the development, refinement and improvement of customer service standards, policies and processes Completed |
Evidence:
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Implement customer service systems
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Encourage all personnel to consistently implement customer service systems Completed |
Evidence:
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Review customer feedback in consultation with appropriate personnel and analyse when improving work practices Completed |
Evidence:
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Identifycustomer service problemsand make adjustments to ensure continued service quality Completed |
Evidence:
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Communicate adjustments in service delivery to all those involved, within appropriate timeframes Completed |
Evidence:
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Coordinate and manage delivery of services and products to ensure they effectively and efficiently meet agreed quality standards Completed |
Evidence:
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Implement team customer service standards
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Plan and implement team and work activities to meet customer needs and expectations, and to minimise inconvenience Completed |
Evidence:
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Identify resources required to undertake team tasks while meeting required customer service levels Completed |
Evidence:
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